Arrived in launceston and went to check in at appartment, upon arriving to reception there was a sign saying "reception is unmanned please use phone located to the left and dial 9" This was the first sign of poor management. I then used the phone 3 x, called the location direct, sent off emails and nothing! Luckly I was able to organize other accommodation, with the help from booking. I did however receive a phone call from north lodge at , to ask what time I was coming.
Check in was between This is is unacceptable, complete disgrace. My husband and I stayed twice at North Lodge during our recent visit to Tasmania. While the hotel good do with a face lift on the outside, the two rooms we stayed in had been recently remodeled and were comfortable and clean. We found the staff to be very helpful and Rene went out of her way to make our first stay comfortable when the room we had initially booked wasn't available.
The location just opposite the city park is great and it's an easy walk into town and to the gorge. Wife and I stayed for two nights, 3rd and 4th October in a one bedroom apartment. My big gripe was the filthy skirting boards in every room, had not been cleaned for months. When are management ever going to check on cleaning staff, after reception it is the next thing that you see.
Come on guys get of your backside and have a look in the rooms after it has been cleaned. Looks like a hotel that rents by the hour from the outside. However, the rooms are clean a few cobwebs , the staff accommodating. All the requires appliances are there. Outside needs a real clean up, cigarette butts, broken glass, dirt etc. This was the worst value for money I've ever experienced. From other reviews I gather there may be one or two decent apartments but ours was SO bad that we moved our family to different accommodation after one night despite having paid up front!
The carpets were stained. The smell was appalling, and the noise made it hard to sleep, both from guests and from toilets flushing etc. Stay away! Overpriced for what was offered. Room has been renovated recently to some extent but not yet completed kitchen still needs attention. Had nice views over the park and breakfast at the pub next door was great.
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